1. Introduction

Welcome to Medical Transportation Company (MTC)! These Terms and Conditions govern the use of our website [Insert Website URL] and the services we provide. By using our website and booking medical transportation services, you agree to comply with and be bound by these terms. Please read these Terms and Conditions carefully before using our services.

2. Definitions

• “We”, “Us”, “Our” refers to Medical Transportation Company (MTC), the provider of medical transportation services.
• “You”, “Your” refers to the customer, client, or user of our website and services.
• “Services” refers to the medical transportation services provided by MTC, including emergency and non-emergency patient transport, as well as any associated services.

3. Services Provided

MTC offers medical transportation services to individuals and healthcare facilities in Saudi Arabia. Our services include:

• Emergency medical transportation
• Non-emergency medical transportation
• Specially equipped vehicles for patients with specific medical needs
• Transportation for medical appointments, hospital discharges, etc.

4. Booking and Payment

• Booking: To use our services, you must complete a booking through our website or by contacting our customer service team. By booking, you agree to provide accurate and complete information, including details about the patient’s medical condition, contact information, and any other relevant details.
• Payment: Payment for services must be made prior to or upon completion of the service, depending on the agreement. We accept various payment methods, including credit/debit cards and online payment options. All fees will be clearly communicated at the time of booking.
• Cancellation: You may cancel a booking by notifying us at least [Insert Number] hours before the scheduled pickup time. Cancellations made after this time may incur a cancellation fee as specified at the time of booking.

5. User Responsibilities

By using our website and services, you agree to the following:

• Accuracy of Information: You agree to provide accurate and truthful information when booking transportation services, including any health-related information that may be necessary for us to safely transport the patient.
• Age and Legal Capacity: You must be at least 18 years old and have the legal capacity to enter into contracts. If booking for someone else, you must have the authority to act on their behalf.
• Compliance with Laws: You agree to comply with all applicable laws and regulations in Saudi Arabia while using our services.
• Medical Conditions: It is your responsibility to inform us of any relevant medical conditions or special requirements necessary for the transport, including but not limited to the need for oxygen, special equipment, or medical supervision.

6. Prohibited Uses

You may not use our website or services for any of the following:

• Any unlawful, fraudulent, or unauthorized activities.
• Providing false or misleading information to us.
• Interfering with the proper operation of our website or services.
• Harassing or threatening MTC staff, drivers, or other clients.

7. Limitation of Liability

• Service Limitations: MTC provides medical transportation services, but we are not responsible for medical emergencies, treatment, or any healthcare-related decisions during transport. Our staff is trained to assist in the transportation of patients, but medical care is outside the scope of our services.
• Liability: To the fullest extent permitted by law, MTC’s liability for any claims, losses, or damages arising from the use of our services or website is limited to the amount paid for the service. We are not liable for any indirect, incidental, or consequential damages.

8. Privacy and Data Protection

Your privacy is important to us. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy [Insert Link to Privacy Policy]. By using our services, you consent to the collection and processing of your personal information as described in the Privacy Policy.

9. Changes to Terms and Conditions

MTC reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our services, you agree to be bound by the most current version of these Terms and Conditions.

10. Termination of Services

MTC reserves the right to suspend or terminate access to our services at any time if we believe you have violated these Terms and Conditions or engaged in inappropriate behavior. We also reserve the right to refuse service at our discretion.

11. Governing Law

These Terms and Conditions are governed by the laws of Saudi Arabia. Any disputes that arise in relation to these terms will be subject to the exclusive jurisdiction of the courts in Saudi Arabia.